Arabic and English WhatsApp customer support

The gap

Gulf customers switch between Arabic and English in one chat, and write Arabic in many dialects. A support tool built for English first answers the wrong language, or fails on a dialect.

What Clarly does

The assistant replies in the language the customer wrote in, Arabic or English. Customers write Arabic in many dialects, so Clarly's quality checks include Arabic dialect test sets, not only formal Arabic.

Your documents can be in Arabic, English or both.

Your team works in a console that is available in Arabic, laid out right to left, and in English.

What stays with your team

The assistant answers only from your documents. When it is not sure, a sensitive topic comes up, or the customer asks for a person, the chat becomes a ticket with the whole conversation, in the customer's language, for a teammate to take over.

Set it up

1. Create a workspace and set your default language.
2. Upload your documents, in Arabic, English or both.
3. Ask your questions in the playground in both languages before you connect a number.

Plans are sized by how many replies you need a month. See the current prices on the pricing page.