Refund Policy

Every plan starts with a free trial and no card is needed to start it, so you can try Clarly before you pay anything. We encourage you to use the trial to check that the service fits your business.

Subscriptions are sold and billed by Polar, our merchant of record, as set out in section 6 of our Terms of Service. Fees are billed in advance for each billing period, renew automatically until you cancel, and are non-refundable except as set out below or where the law requires otherwise. We do not give partial refunds for unused time in a billing period.

• You were charged twice for the same billing period, or charged an amount that does not match your plan.
• You were charged after you cancelled, and you cancelled before the renewal date.
• A fault on our side stopped you from using the service for a significant period, and we could not fix it.
• A refund is required by the law that applies to you.

You can cancel at any time from your account settings. Cancelling stops future renewals. You keep access until the end of the period you have already paid for.

• Charges Meta makes for WhatsApp messages. Meta bills these directly to the payment method on your WhatsApp Business Account, so they are not part of our fees.
• Fees for a period you have already used, where there was no billing error or fault on our side.
• Tax on its own. When a charge is refunded, Polar refunds the VAT or sales tax charged on it in the same proportion; tax is not refunded separately from the charge it was added to.

Email privacy@clarly.esap.ai with the email address on your account, the date and amount of the charge, and the reason for your request. We reply within 5 business days. Please contact us before disputing a charge with your bank, so we can resolve it quickly.

We issue approved refunds through Polar, back to the original payment method. Your bank or card issuer may take 5 to 10 business days to show the money. Refunds are made in the currency of the original charge.

We may update this policy. We will post the new version here with a new date. A change does not affect charges made before it took effect.

Empowering Energy Contracting Company, 7384 King Abdul Aziz Road, Al Murooj District, 4349, Riyadh 12282, Saudi Arabia. Email: privacy@clarly.esap.ai. Phone: +966 55 329 1748.